Refund policy

Last updated: 29 October 2026.

• Try first: every company gets a 14-day trial for up to 25 employees without a card. The ZIP download is always free.
• Within 14 days of your first payment for a plan you can ask for a full refund, no questions asked. A full refund ends the plan at once and cancels the subscription, so nothing more is charged.
• After that you can cancel at any time; the plan stays active until the end of the paid month, and there are no partial refunds, except where the law requires them.
• If a fault on our side stopped you from using the service for a significant part of a later month, write to us and we will refund that month; your plan keeps running. (A full refund of the first payment ends the plan, as above.)
• A chargeback (a payment disputed with your bank) also ends the plan and cancels the subscription.

Payments are processed by Paddle.com, our Merchant of Record. To ask for a refund, reply to your Paddle receipt or e-mail support@atesensoftware.com with your company's BambooHR address. Refunds go back to the original payment method.